Local Plumber Charles Garrard Completes WomenCertified® Training, Joining Elite Group of Professionals Trained to Improve Buying Experience for Women

Columbus, OH (October 1, 2009) – WomenCertified today announced that Drains N Pipes Owner Charles Garrard of Columbus, Ohio has completed the WomenCertified training and certification program and is now specially qualified to provide an extraordinary level of service to women.

Garrard specializes in Repair and Remodeling work in the Drains N Pipes on Livingston Avenue and he is a license Plumber State Certified.

The goal of WomenCertified is to create women friendly companies and buying experiences. Statistics show that over 83% of all consumer purchases are made by women, making them the primary customer in almost every industry. WomenCertified is designed to teach sales and service professionals how to deliver better customer service, tailored especially for the female customer.

To become WomenCertified, professionals must complete a series of intensive training modules to learn the communication and customer service skills proven to be the most effective and desirable among women customers. Developed and conducted by Delia Passi, the leading expert and author on marketing and communicating to women, the training program includes a four-part online course track or live training and a culminating test. Passi has trained thousands of sales and service professionals across the nation in developing top communication skills, and she is the CEO and President of Medelia, Inc.

“Charles Garrard and the sales and service professionals who become WomenCertified are now part of a growing group who are raising the bar in providing the best customer service experience to women,” said Passi. “Studies show that Americans are growing less satisfied with the levels of customer service they receive, and WomenCertified is working to reverse that trend. It’s a win-win opportunity for companies and consumers.”

About WomenCertified  
WomenCertified—the Seal women trust for better service—is a proven training and certification program rich with resources to help professionals across multiple industries increase sales among both men and women. Focusing on effective communication skills, customer appreciation and an enriched customer experience, WomenCertified has trained thousands of sales and service professionals in Fortune 500 companies and small businesses alike. For more information visit www.womencertified.com.